Has the Reviewer Really Read the Book?

I encountered a new situation recently. In publishing my first novel, I have reached out to many reviewers, many of whom have their own sites where they highlight their reviews. All of the reviews have been specific relative to characters, likes and dislikes as well as expressing interest in the next book in the series. One review stood out from the rest in that it was extremely vague and short, and it rated the book a 4 stars, which was less than the average of 4.7 out of 5 at the time. I first asked the reviewer, who we can refer to as Tracey, to simply provide me her favorite part of the story. Her response was that she couldn’t remember everything she read. I then asked for her favorite character. She named a very minor character that was mentioned in the first few pages only. What would you do?

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